Berlitz Internal Support

GETTING ACCESS 4

• How do I or my instructors get access to the Instructor Portal?
• Quick User Guide
• GEBRAUCHSANLEITUNG
• GUÍA DEL USUARIO

USING MATERIALS 20

• How are the Course materials organized?
• How do I find the materials for the Course I am teaching?
• How can I find materials for individual Units?
• How do I access the Instructor Guide?
• Can I print my Course materials, including the Instructor Guide, Student Guide and Illustration Books?

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STUDENT'S ONLINE PRACTICE 3

• Can I see Online Practice activities to be able to answer student questions?
• Can I see how my student performed on their Online Practice?
• Can I access a student's Online Practice activities?

SETTINGS 3

• Where can I update my password?
• How do I log out?
• How can I switch to another on-screen support language?

Aviation English 2

• I don’t see Aviation English course materials on the portal. Why?
• I am an instructional manager. How do I authorize my instructors to deliver Aviation English courses?

ONLINE PRACTICE 12

• How do I get to my Online Practice activities?
• Which Online Practice activities should I do?
• How do I go to the next activity?
• How do I play audio in Online Practice?
• Can I see how a word is used in a sentence?

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STUDENT GUIDE 9

• How do I find and open a Student Guide?
• How do I learn more about a Course Unit?
• How do I take notes in the Student Guide?
• How do I edit my notes within the Student Guide?
• Where can I view, edit or delete my notes in the Student Guide?

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TAKING THE TEST 4

• USER GUIDE: BERLITZ ONLINE CURRICULUM TEST
• Where do I find the test for each Course?
• How often may I take the test for each course?
• Is the test different every time I take it?

CHECKING PROGRESS 3

• How can I view my progress over time?
• How can I see my score for an Online Practice unit I have completed?
• I only want to view Units for which I have not completed Online Practice. How do I do that?

ADMIN/SETTINGS 11

• Where can I update my password?
• How do I log out?
• How do I add a new license key to my account?
• How do I delete a license key?
• How do I change my support language on the website?

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QUICK START GUIDE 1

• QUICK START GUIDE: STUDENT MATERIALS PORTAL

Beriltz Printed Curriculum Test 4

• What is the purpose of Printed Curriculum Test and how can I access it?
• How do I create and print Curriculum Test?
• How do I enter student's answers and view the test results?
• How do students who cannot complete 90% of the Online Practice before the end of their program take the Curriculum Test? (Total Immersion students or students who won't do it)

Berlitz Online Curriculum Test 2

• Why do I (or my student) only see 20 questions? I thought there would be at least forty (40) questions.
• Is there an answer key I can share with students who have taken the online Curriculum Test? They want to know what the right answer was.

Creating and Editing Learning Paths 14

• How do I create a new learning path?
• How do I handle authorized units in a learning path?
• How do I rearrange content units in an LP?
• I don't speak German or Spanish. How do I know what this elective/skill is in the LPG?
• What does pacing mean? How much content is covered in how much time?

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Getting Started 3

• How do I log into the LPG?
• Need Access to LPG?
• Recordings of Demos and Training Sessions

Technical Requirements 1

• What does the LPG need to run properly?

Enrolling and re-enrolling an LP 8

• Enrollment: How do I send a learning path to BVC for a charter group?
• Enrollment: How do I send a learning path to BVC for a private student?
• Re-enrollment: How do I re-enroll an LP student to add more content to their Learning Path?
• Re-enrollment: How do I re-enroll an LP student to add more time to their Learning Path?
• Re-enrollment: How do I re-enroll a student that needs to add authorized units to complete previously unauthorized content in an LP?

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How To Articles 8

• How do I access the Management Portal and set up my company and decision makers?
• How do I add a decision maker/HR manager to the Management Portal?
• How do I create a company on the Management Portal?
• Why I do not see Performance Score for some groups on Company's dashboard?
• How to interpret Group and Student Performance data shown on Company's dashboard?

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Process Overview 1

• What is the process for Tier 1 and Tier 2 Support?

Meeting Technical Requirements 1

• What are the technical requirements?

Student Support Admin Tool 2

• Student Materials Portal Admin Panel - Search for Users, "Ghost" as users, and Manage OP Progress Issues (limited access)
• Merge Accounts

FAQ 14

• Does students' access to the Student Materials Portal and their digital materials expire?
• Can I access Student Materials Portal?
• Will the digital version of the English Passport Magazine be available for students on the Student Materials Portal? I don’t see any mention of it in the new Instructor Guide.
• How does "Revoke" function in LCMS affect student's ability to access their content on the portal?
• Do Online Practice activities have the same questions per unit/level for all students?

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Getting Started 0